The quality charter

The quality charter

The 8 establishments who are members of the "Spa in Alsace" association are all independent, family-run hotel-restaurant complexes. In order to guarantee their clientele facilities and services that correspond to the spa philosophy, the member establishments have jointly drawn up a charter that is unique in Alsace. The quality of the facilities, the treatments practised, the training of the personnel and the quality of the welcome all form an integral part of the 6-point charter set out below.

1 – Equipment and facilities

The spas that are members of the association provide their clientele with high-quality equipment that is regularly checked and maintained. The personnel guarantee an irreproachable level of cleanliness and hygiene.

Each establishment has at least one booth reserved exclusively for the performance of well-being treatments. The treatment booths are spacious enough to accommodate the visitor comfortably and allow the practitioner to easily perform the well-being treatment. The massage tables are of the size required to carry out body treatments exclusively. Subdued lighting and quiet are guaranteed in the treatment booths to ensure maximum relaxation.

The member spas all cover a minimum area of 400 m². They all provide a fitness room. The wet area of each spa consists of at least a sauna, hammam, Jacuzzi and an indoor swimming pool whose minimum dimensions are 8 metres by 4. These are completed by other hammams, saunas and Jacuzzis, but also other types of pool, outdoor swimming pools and other facilities depending on the establishments.

2 - Personnel

The personnel of the association's member spas are totally implicated in the association's charter. They are qualified and regularly undergo training with approved organisations or cosmetic brands in order to dispense quality treatments in accordance with the relevant rituals and ceremonials. The personnel wear clean, decent uniforms in harmony with the style of the spa.

3 – Treatment

Each establishment offers a menu of at least 10 different treatments. All the treatments, massages and rituals proposed are non-medical and non-paramedical. They are well-being, aesthetic and non-therapeutic treatments. The term "massage" is used to refer to non-medical body massages performed according to a variety of different techniques by trained professionals. Each establishment has a rest area intended to allow a gradual and calm return to reality after the well-being treatment.

4 - Welcome

A helpful attitude and willingness to listen, a smile and personal attention will guarantee the visitor is immediately plunged into the world of well-being. Clients will be provided with linen and cloakroom facilities are available especially for clients who are not guests at the hotel in order to guarantee privacy and discretion. The spas are open at least on the days when the hotel/restaurant establishment is open.

5 – Atmosphere and comfort

Each of the association's member spas offers its clientele a refined, sometimes themed decoration, featuring as far as possible natural materials such as wood, stone, earth in accordance with the zen philosophy of the spas. The atmosphere that prevails in the spas is one of peace and tranquillity and everything is done to facilitate the feeling of being disconnected from the everyday world. All the senses are stimulated by lighting, colours, the decoration, relaxing music, fragrances. Each spa offers its clientele cold or hot drinks, and sometimes an area entirely dedicated to their consumption. Seats, armchairs and deckchairs are provided for the visitors to ensure optimum comfort during their visit to the spa. Each spa also provides an outdoor well-being area with a terrace, garden or both.

6 – Other points

Each establishment proposes at least one special offer package, combining one or more nights at the hotel with one or more treatments.